Shipping policy
At Awaken Innovations, we strive to provide a seamless shipping experience for our valued customers.
Processing Time: Orders are typically processed within 24-72 hours of placement.
Shipping Time & Rates: We offer the following shipping options within the contiguous United States:
- Standard Delivery (4-10 business days): $6.95 USD
- Free Shipping: On orders exceeding $99.00 USD
Shipping Carriers: We partner with reliable carriers such as USPS, FedEx, Amazon's transportation network, DHL, and UPS to ensure your order arrives safely and promptly.
International Shipping: We currently do not offer international shipping.
Order Tracking: Once your order has shipped, you will receive a confirmation email with a tracking number, allowing you to track your package's progress.
Lost or Damaged Packages: If your package is lost or damaged during transit, please contact our customer support team at returns@awakeninnovations.com, and we will work with you to resolve the issue.
Returns: We offer a 30-day return policy for eligible items. Please refer to our Return and Refund Policy for detailed information on returning your order.
Questions? If you have any questions about our shipping policy, please don't hesitate to contact us at info@awakeninnovations.com.
Note: Shipping times are estimates and may vary depending on your location and any unforeseen circumstances.